Cancelling your order

Please contact us as soon as possible if you intend to cancel your order so that we do not despatch your goods. If your order has already been despatched when we receive your cancellation, you will have to return the goods to us and you will be liable for return shipping costs. For more information about returning your order, see returning goods.

Your Right to Cancel

a) All Occasions Greetings Cards, Christmas Cards and other products

7.1 If, at any time within 7 working days of our sending an e-mail to you accepting an order, you decide that you would like to withdraw your order, then you will have the right to do so by informing us in writing or by e-mail. We must receive your written notice withdrawing your order within the 7 day period referred to above.

7.2 If you do withdraw your order, you must return to us any Products delivered to you by us under the withdrawn order, and we will repay any amounts paid by you to us in respect of that order within 30 days. You must pay the costs of returning any Products to us, where you have withdrawn an order in accordance with this Condition.

b) Personalised Cards

7.3 If you wish to cancel an order for personalised products, you must inform us immediately to enable us to stop the personalisation process. We will then take all necessary steps to minimise any financial liabilty on your part, but must emphasise that, once the personalisation process has started, you will be liable to pay in full for any part of your order which has been personalised prior to your cancellation, and any reasonable administrative or delivery costs incurred by us as a result of your cancellation.