Making a complaint

If you have any complaint about our service or products, please contact us straight away in one of the following ways:

Telephone: +44 (0)191 261 6263
Fax: +44 (0)191 261 9595
Post: The Greetings Card Company Ltd

Should you make a complaint about any aspect of our services or products, we promise you the following:

• We will acknowledge your complaint within 3 working days (i.e. Monday to Friday)
• At that time, we will advise you of the likely time-scale to resolve your complaint.
• You will have the assurance that you will be kept informed about the progress of your complaint.
• Should we need to modify our procedures on discovering a problem with our services or products, we will endeavour to do so.
• We will follow up any changes that we have made to our procedures, to ensure they are working.