Technical Problems

We take any problems with the site seriously, so if you experience an error or have any problems in using the site we would very much like to hear from you. We would also welcome your suggestions for improvements and new features.

When reporting a problem, please include as much information as you can about where you were on the site, any error messages which you received, the time the error occurred, and which browser you are using.

To report an error you can email us, or if you prefer you can telephone us on +44 (0)191 261 6263.

We try to respond quickly, so if you are stuck please ring or mail us: we may be able to help straight away.