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Frequently Asked Questions

How many cards do I have to buy?

There is no minimum order - you can buy a single card or as many cards as you want.

Can I buy more than you have in stock?

Yes, if there is a 'buy in bulk' link under the design. Please click this 'buy in bulk' link and the number of cards we have in stock will be displayed. If you need more than the 'In Stock' amount, please select a quantity from the 'Special Order' table below. We will order the cards especially for you. Your cards will be sent to you as soon as we receive them, which may take 5-7 days, depending upon the supplier.

Can you send a card for me?

Yes, simply choose the 'send to a friend' link under the design. You are then asked to give the name and address of the recipient, the date you would like us to post it, and the message you would like us to hand write inside. All 'send to a friend' orders are sent first class (or by airmail If going abroad). If you place your order after 3pm, your card will not be posted that day and will be sent on the next available working day.

Yes. To display the cards we can overprint, click the blue 'Filter these results' button at the top of the page, and select the 'Can include printed personalisation in bulk' option. Click the 'Update Filters' button, and the cards will ber displayed below. Follow the 'personalise in bulk' link below the design of interest, and follow the instructions.

Will my chosen charity's logo be printed inside the cards?

If you have bought 'everyday' cards or gifts, and have decided to support a charity, that charity's logo will not be printed. If you have bought personalised Christmas cards, and selected a charity to benefit, the charities logo will be printed inside the cards. If you buy packs of charity Christmas cards, the charity's logo will be printed on the cards.

What is the latest time I can order?

Orders placed and paid for before 3pm Monday to Friday will normally be processed and despatched that day. 'Send to a Friend' orders must also be placed before 3pm Monday to Friday to be despatched that day. Orders that contain products that have to be ordered specially will not be despatched until stock is received from our suppliers. This may take up to seven working days.

Will you take an order over the phone?

An order can be taken over the phone, but it may not be processed that day. Your order will be processed more quickly if you place and pay for it online.

Can I have a discount?

The more you buy, the more discount you will receive. Our current discounts are follows:-

  • Get 5% off when you spend over 15 on all occasion cards and gifts *
  • Get 10% off when you spend over 25 on all occasion cards and gifts *
  • Get 15% off when you spend over 50 on all occasion cards and gifts *
  • Get 20% off when you spend over 100 on all occasion cards and gifts *
  • Get 25% off when you spend over 500 on all occasion cards and gifts *
  • Get 30% off when you spend over 1000 on all occasion cards and gifts *

* Not applicable on branded charity Christmas card packs or personalised Christmas cards.

How can I pay?

Paying Online

Payment can be made online using our secure payment service, which is provided by SagePay. We accept payment by Visa, Mastercard, Maestro, Delta, and Visa Debit. We do not accept payment by American Express.

You will be transferred to SagePay's secure server at the checkout and the padlock should appear. Follow the online instructions to enter your card payment details and your transaction will be processed instantly.

Please note that the SagePay service may be slow at peak times. Your order details are stored by us prior to being transferred to SagePay, so if you experience any problems with the online payment service please contact us and we will be pleased to take your payment details over the phone.

If you would like any more information about SagePay, please visit their website at www.sagepay.com.

Paying by Phone or Fax

If you don't want to pay online, you can choose to supply your card details either by phone or by fax. Please note that this method of payment may cause a delay in processing your order.

Paying by BACS or Cheque

If you would like to pay by BACS, our Bank details are as follows:-
Account Number: 43806944 Sort Code: 40-34-18

If you would like to pay by sending a cheque, please make it payable to The Greetings Card Company Ltd. Please write your order number on the back and post it to:-

First Floor, 105-107 High Street, Gosforth, Newcastle upon Tyne, NE3 1HA, United Kingdom

Please note that this method of payment will normally delay order processing and despatch.

Is paying online safe?

In order to ensure your credit card information remains secure at all times, we use a secure online payment system provided by SagePay, who work in association with all the major clearing banks.

After confirming your purchase, you will be transferred to SagePay where a secure link will be established between your browser and their secure servers. All the information you supply during your card payment is completely secure and encrypted.

Once SagePay has checked and authorised your payment we are sent confirmation from them that the payment has been successful. We never have access to your card details and it is impossible for any third party to capture these details from our site as they are never stored or transferred through our server.

For customers who choose to pay by credit or debit card over the telephone, we guarantee that all details supplied to us are shredded after the payment has been processed.

If you would like any further information about SagePay, please refer to their website www.sagepay.com.

How much do you charge to deliver everyday cards within the UK?

Orders under 10 - All orders under 10 will be sent by Royal Mail First Class costing 1.95.

Orders over 10 - Delivery is free for all orders over 10 and orders will be despatched by Royal Mail Second Class. You can choose to pay extra for a First Class or Next Day service. Prices will be displayed during the checkout process.

Do you send orders internationally?

Yes. Most orders for delivery outside the UK are despatched using Royal Mail's Airmail Service. If you are ordering personalised Christmas cards, an international courier service is normally used. The courier and the service used is determined by the country of destination and the printer involved.

Do you send orders to BFPO addresses?

Yes. Just enter your BFPO address and you will be able to choose your delivery method.

Who will deliver my cards?

Our Standard delivery service (free) uses Royal Mail Second Class Post. You can choose to pay extra for a First Class or Next Day service. If you choose the Next Day service your order will be despatched by Royal Mail Special Delivery or a courier company depending on the size and weight of the parcel. If you are ordering personalised Christmas cards, a courier service is normally used. The courier and the service used is determined by the printer involved.

When will I get my order?

We try to despatch all orders received before 3pm (Monday to Friday) the same day. Orders placed after 3pm or over a weekend will be despatched the next working day.

If you place a special order, your cards will be despatched as soon as we receive the stock from our suppliers (normally within 5 working days).

We will send you an email to cofirm when your order has been despatched. Orders will be despatched by your selected delivery method. We regret that we cannot guarantee how long Royal Mail or the courier involved will take to deliver your order.

Can you guarantee 'next day' delivery?

You can choose to have your order delivered by 'next day' courier for an additional charge. Your order must be received before 1.00pm, as we need time to arrange collection. Whilst we will use a 'next day' service, delivery the following day cannot be guaranteed. In addition, remote areas of the UK may not receive a next day service. Please note that orders placed on Friday will be sent for delivery on Monday, as Saturday deliveries are not available.

Can I track my order?

If you select the 'Next Day' service, we will be able to provide tracking information. If you select our Standard Delivery or First Class Delivery, no tracking service is available.

What do I do if my order hasn't arrived?

If you selected our Standard Delivery Service, please allow five working days for Royal Mail to deliver your order. If you selected our First Class Service, please allow two working days for Royal Mail to deliver your order. Please note that, if your order is too large to go through your letterbox, Royal Mail is meant to leave a card advising you that they have your order and will store it in your local distribution depot for you to collect. In the event that your order has not been delivered within these delivery times, as a first step please check with your local Royal Mail distribution depot. If it is not awaiting collection, please contact us to advise us that you have not received your order.

If you selected our Next Day Service, or if you have ordered personalised Christmas cards, please contact us for tracking information.

Can I return my order?

Orders can be returned and a full refund given if the cards are sent back to us and received in pristine condition within 7 days of the order date.

If you have ordered personalised products, and you wish to cancel after you have approved your proof, regrettably you will be liable for the full value of your order if the personalisation process has started.

What do I do if i've forgotten my password?

If you've forgotten your password, simply click here to send yourself a password reminder.

Which charities can be chosen to benefit?

Currently 156 leading national and international charities participate in this site. If you would like to view the list, click click here

How much do the charities get?

If you choose to support a charity, they will receive your contribution of 2.5% of the value of your order (excluding vat and any delivery charges) plus our contribution of 5%, making a total royalty of 7.5%. This applies to all products excluding stamps. See our Royalty Statement for further details.

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