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Cancelling Your Order

If you decide to cancel your order please contact us as soon as possible. If your order has already been despatched when we receive your cancellation, you will have to return the goods to us and you will be liable for return shipping costs.

All non-personalised cards and other products

You may cancel an order for non-personalised Products at any time within a period of 7 days, beginning on the day after you receive the Product. In this case, you will receive a full refund of the price paid for the Products including any cost paid by you to us for sending the item to you, in respect of that order within 30 days of the day you give notice of the cancellation. You must pay the costs of returning any Products to us.

If you do cancel your order, you must return to us any Products delivered to you by us under the cancelled order, in the same condition in which you received them, and at your own cost and risk.

Personalised Cards

You acknowledge and accept that personalised products are made to your specification and regrettably you cannot cancel any order for personalised products once you have approved the proof and the personalisation process has commenced. You acknowledge that the personalisation process will commence before we send you a Dispatch Confirmation.

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